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ITIL® Foundation (V3 vs V4)
The ITIL (Information Technology Infrastructure Library) Foundation certification is a globally recognized entry-level credential in IT Service Management (ITSM). It provides a deep understanding of how IT services align with business needs to deliver value and efficiency.
Skills
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| Feature | ITIL V3 Foundation | ITIL 4 Foundation |
|---|---|---|
| Focus | Process-driven approach | Value-driven, holistic approach |
| Framework | 26 processes & 5 lifecycle stages | 4 dimensions & 7 guiding principles |
| Launched | 2007 | 2019 |
| Approach | Step-by-step service lifecycle | End-to-end service value system (SVS) |
| Relevance | Legacy version (being phased out) | Latest version (current & recommended) |
Key Concepts (ITIL 4 Foundation)
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Service Value System (SVS): Ensures value co-creation through all components and activities.
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Service Value Chain: Core model for creating, delivering, and improving services.
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Four Dimensions: Organizations & People, Information & Technology, Partners & Suppliers, Value Streams & Processes.
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Seven Guiding Principles: Focus on value, start where you are, progress iteratively, collaborate, be transparent, keep it simple, and optimize & automate.
Eligibility Criteria
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No prerequisites
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Ideal for IT professionals, managers, and individuals aiming to understand ITSM best practices.
Exam Details :
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Format: 40 multiple-choice questions
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Format: 40 multiple-choice questions
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Duration: 60 minutes
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Passing Score: 65% (26 out of 40)
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Mode: Online or test center
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Prerequisites: None
Benefits
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Builds a solid foundation in IT Service Management.
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Improves alignment between IT and business goals.
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Enhances efficiency, productivity, and user satisfaction.
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Globally recognized and valued by leading organizations.